How Can We Help You?

We offer many internationally accepted payment methods,

e.g.

Visa, Mastercard, AMEX, ApplePay, GooglePay and many more

WeChat

Alipay

PayPal will also be available soon.

Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate shipment. Delivery will be made worldwide within 10 working days at the latest.

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

Please have a look at our Terms and Conditions

At sxm tea, we don’t just sell products — we deliver peace of mind. Quality and safety are at the heart of everything we do. Here’s how we make sure every order exceeds your expectations:

Top-Notch Quality

We handpick only the best. From premium materials to innovative design, we partner with trusted brands that prioritize durability and performance. Every product is rigorously tested to ensure it meets the highest standards, so you can trust that what you’re buying is built to last.

Safety You Can Trust

We know you want products that not only look great but also keep you and your loved ones safe. That’s why everything we offer is thoroughly checked for compliance with all relevant safety regulations. Whether it’s eco-friendly materials or secure packaging, we ensure each item is as safe as it is stylish.

We Test, You Relax

Every product undergoes detailed testing to make sure it’s up to scratch. We don’t just take the manufacturer’s word for it — we go the extra mile with independent checks and real-world evaluations. So, you can shop confidently, knowing that everything is built to perform.

Your Safety, Our Priority

From checkout to delivery, we’ve got your back. If you have any questions or need recommendations, our customer service team is always ready to help. Whether it’s about product safety, materials, or just finding the right fit for your needs, we’re here for you every step of the way.

At sxm tea, we don’t just meet expectations; we exceed them. Because you deserve the best — and that’s what we’re all about.

Keep Your Favorites Fresh and Functional

At sxm tea, we believe in treating your essentials with care. Whether it’s enjoying a cup of tea, showcasing your favorite ceramics, or cooking up something delicious, proper maintenance ensures your items last longer and perform better. Here’s how to care for your tea products, ceramics, and kitchen accessories:

Tea Care: Freshness in Every Sip

To keep your tea tasting its best, storage is key. Store your loose leaf tea or bags in an airtight container, away from light, heat, and moisture — the fresher, the better! For brewing, always follow the recommended water temperature and steeping times to bring out the perfect flavor, whether you’re brewing delicate white tea or bold black tea.

After brewing, rinse your teapot or infuser with warm water to avoid build-up. For deeper cleans, give your teapot or infuser a gentle scrub with a soft brush to prevent any lingering tea oils or flavors. Your tea accessories will thank you!

Ceramics & Teaware: A Little TLC Goes a Long Way

Your ceramics and teaware aren’t just beautiful—they’re meant to be used. To keep them looking their best, hand wash whenever possible to avoid damaging the glaze. If you use the dishwasher, opt for a gentle cycle and skip the harsh scrubbers. For teapots, mugs, or delicate serving dishes, drying thoroughly after each use helps prevent water spots or residue.

For the best tea experience, always rinse teapots after each use to keep flavors fresh. And, for any piece with intricate details, a deep clean every so often ensures you can enjoy it for years to come.

Kitchen Tools & Accessories: Ready for Action

Your kitchen tools are made to last, and with proper care, they will! Wooden utensils, cutting boards, and bakeware need special attention. Don’t leave them soaking for too long—just a quick wash and dry to avoid warping. Wooden tools especially benefit from regular oiling to maintain their look and prevent cracking.

For cookware, make sure to follow any specific care instructions—seasoning cast iron pans or avoiding high heat on non-stick surfaces can prevent damage. Cool down your cookware before washing it to avoid warping or cracking from sudden temperature changes.

General Tips for Longevity

Whatever you’re caring for, the key is to keep it clean, dry, and stored properly. A little care goes a long way in maintaining the quality of your items. Always follow the product’s specific care instructions to keep it in top shape!

Need a Hand? We’re Here to Help!

If you’re ever unsure about how to care for something, our team is just a message away. Whether you have questions about tea storage, teapot care, or kitchen tools, we’ve got the tips and advice you need.